FAQ

General questions

  1. Why can I already place an order on Onlineticketshop for tickets for which the official presale has not started yet?
  2. Why is the price mentioned on the ticket lower than the price I actually paid for the tickets?
  3. What is the difference between seating category 1 and 2?
  4. Where exactly will I sit?
  5. Why am I linked through to other websites when I click on some tickets?
  6. Do you have special wheelchair tickets?

TicketProtect Buyer Guarantee

  1. Which terms and conditions do I need to meet when claiming a complete refund according to the Buyers Guarantee?
  2. I have questions about the Buyer Guarantee. Whom can I ask?
  3. Why is there a Buyer Guarantee?
  4. Which eventualities are covered by the Buyers Guarantee?

Buy tickets

  1. Can I cancel my order?
  2. I need help with the placing of my order. What do I do?
  3. I would like to amend a placed order. Is that possible?
  4. How can I order tickets?
  5. What do I need to pay attention to when ordering tickets?

Payment

  1. Which payment options are available at Onlineticketshop?
  2. Which credit cards can be used for placing an order?
  3. I don’t have a credit card? Can I pay with iDEAL?
  4. Can I also pay by bank transfer?
  5. Can I also pay via direct debit?

Shipment of your tickets

  1. What happens if my tickets get delivered when I am not home?
  2. I have ordered tickets for an event abroad. When will I receive these tickets?
  3. Can I also pick up the tickets at your office?
  4. Can I also trace the delivery of my tickets?
  5. Are tickets also delivered on Saturdays?
  6. When will my tickets be delivered?
  7. Can I have my tickets delivered to a different delivery address?

Sell tickets

  1. Can I sell my spare tickets to Onlineticketshop?

TicketGuarantee

Tickets for last-minute concerts, also get send to you on time. All you need to do is travel to the event and enjoy the show. Read more

All tickets for events in

United States

Please contact us: +31 50 201 1520 - Mon. - Fri. till 5 pm and Sat. till 3 pm!

Our customer service agents are happy to help you!

If you have any questions, you can also contact us by phone. We are reachable till 5 pm on working days on: +31 50 201 1520

Our 120% TicketGuarantee applies to all orders!

All orders on Onlineticketshop are protected by 120% TicketProtect Guarantee. Choose for the easy way and choose for service by ordering from the wide range of tickets available at Onlineticketshop. We arrange the tickets for you and have them delivered right to your home by our trustworthy partners from TNT and FedEx. All you need to do is: Enjoy the show!