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Frequently Asked Questions

The answer to all your questions. Didn't find what you were looking for? Contact Customer Service

When will I receive my tickets?

Sports matches
Something that often happens with sports events is that the issue of tickets can be delayed by the organiser, so it can take longer before we can send your tickets to you. If this is the case, we will inform you in your confirmation e-mail. In any case, you will receive the tickets at least two weeks before the event.

Direct download
If it says 'direct download' next to available tickets, you will be able to download them within one working day of placing an order. If you pay with iDEAL, you will receive your tickets within three hours.

The tickets have been reserved
The tickets have been reserved for you but we don't yet have them in stock. They will, however, be sent to you at least two weeks before the event, depending on availability.

Transparent prices

No hidden costs and clear indication of the original ticket price

Guaranteed 'the best' seats

Worldwide available tickets for sold out concerts with the best view

Exceptional service

If tickets are not available, we'll go and look for them for you.