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Frequently Asked Questions

The answers to all your questions. Didn't find what you were looking for? Contact Customer service

I want to cancel my order, is that possible?

 It is not possible to cancel an already paid for reservation with Onlineticketshop. Onlineticketshop operates under European Law in which tickets are classified as leisure products and therefore are not subject to the right of withdrawal. You can read more about this on the website of the European Union.

Transparent prices

No hidden costs and clear indication of the original ticket price

Guaranteed 'the best' seats

Worldwide available tickets for sold out concerts with the best view

Exceptional service

If tickets are not available, we'll go and look for them for you.