Terms & Conditions
It is our goal to make you happy with tickets for the most exciting events, all around the world. Transparency about our ordering process and our product is the norm for us. To be certain that you know the rules which Onlineticketsshop handles, we advise you to read our terms and conditions before you place your order. Read the articles at your leasure so that you know what your rights and obligations are. This is the basis of our service.
General (delivery) Terms & Conditions
General terms and conditions of buyers/customers shall not apply unless their applicability has been explicitly accepted by Onlineticketsshop in writing. Only the Dutch version of these terms and conditions is legally binding, therefore rights cannot be derived from any translation.
Article 1 – Placement of an order, prices, and payment
The agreement comes about when Onlineticketsshop, after reservation on the website or by telephone, has received the concerned payment from the buyer. The right of withdrawal according to guideline 2011/81/EU is not applicable. Cancelling is not possible anymore after the completion of the payment. Payment must take place using one of the methods specified by Onlineticketsshop. Prices are shown in local currency, but are paid in Euro. All costs include VAT, except service fee and delivery fee.
Article 2 – Reselling
Onlineticketsshop is a reseller. The prices are generally higher than the face value of the ticket and all costs are included in those prices, except the service fee or delivery fee.
Article 3 - Delivery
Onlineticketsshop aims to ship all tickets prior to the expected delivery date, as mentioned in the order confirmation. Onlineticketsshop is entitled to deliver tickets up to the beginning of the event. In the case of etickets, you shall receive a notification by email when your tickets are available to download from your personal account on our website. Delivery of hard copy tickets occurs per parcel post and shall be at the expense of the buyer, unless agreed otherwise to the point of delivery method. Onlineticketsshop will inform the customer by email once the ordered tickets have been sent. Should the courier not succeed in delivering the tickets to the buyer in person, the parcel will be placed at the closest distribution centre, where it will be kept for a certain amount of time. The buyer will be notified of this by a note that will be left at the delivery address. Should the buyer not accept, pick up, or have the tickets picked up by a third party, and the buyer has been previously informed of the shipping of the shipment, the not-visiting of the event will be on behalf and risk of the buyer.
Article 4 - Personalisation
In most cases, the name on the ticket will not be important to its validity and the name on the ticket will, in connection with reselling, not match that of the buyer. In some cases, it is possible that tickets must be personalised before the buyer receives them. This implies that the buyer must indicate the name and possibly further information of the visitors after ordering. The visitor is only allowed entrance to the event when the name on the ticket matches the visitor’s valid identification document. The buyer is responsible for the correct entering of the information. In some cases it is possible to change the information, for which potentially additional costs will be charged. Onlineticketsshop is not responsible for the (subsequential) damage of refusal of entrance to the event in case the buyer enters incorrect information of when the visitor is unable to identify him- or herself.
Article 5 – Liability
Onlineticketsshop cannot be held liable for (subsequential) damage, including (subsequential) damage in case the delivery of the tickets fails as a result of the entering of a wrong email address or delivery address, the etickets are invalid due to a printing issue by the buyer, the incomplete informing of the inhabitant(s) of the entered delivery address or in case the buyer does not accept, pick up, or have the parcel picked up by a third party, and the buyer has been previously informed of the shipping of the shipment, or when the by Onlineticketsshop engaged third parties fail to deliver (on time). The tickets are not insured against such situations. Onlineticketsshop cannot be regarded as organiser of the event and has no influence on the (artistic) quality and content of the event and the proceedings in or around the location. Onlineticketsshop is therefore not responsible for and gives no guarantees where the event itself is concerned and based on this, cannot accept any liability on this matter.
Article 6 - Guarantees
Onlineticketsshop is entitled to cancel the agreement within three working days after it was made, in which case the buyer is entitled to a refund of 100% of the agreed price including the service or delivery fee. When Onlineticketsshop cannot deliver the specific tickets ordered by the buyer, Onlineticketsshop will offer alternative tickets. When the buyer in this case does not agree to a free upgrade, the buyer is entitled to a refund of 100% of the agreed price excluding the service or delivery fee. When the buyer in this case does not agree to a downgrade, the buyer is entitled to a refund of 100% of the agreed price including the service or delivery fee. Onlineticketshop is not responsible for a refund when the contract is not fulfilled due to force majeure (i.e. bankruptcy of the organiser). Should an admission ticket not grant the buyer access to the event, and such is not due to the buyer, the buyer is entitled to a refund of 120% of the agreed price.
Article 7 – Special provisions
The by Onlineticketsshop indicated ticket categories do not need to match the ticket categories used by the organiser of the event. The buyer of a ticket supplied by Onlineticketsshop must make sure to keep informed about instructions and/or terms and conditions given by or on behalf of the organiser of the event as well as about changes with regard to the event. The buyer must at all times abide to the rules in conduct of the organiser and location holder in relation the event for which Onlineticketsshop supplies the tickets. Onlineticketsshop shall not have any obligation to further inform the buyer about the event.
Article 8 – Cancelled or rescheduled events
It is the responsibility of the buyer to ascertain whether an event is cancelled or rescheduled and what the new date, time, and/or location is. Onlineticketsshop will attempt to inform the buyer timely, but cannot guarantee such. Onlineticketsshop is not responsible for any costs incurred. In case of cancelling, the buyer is entitled to a refund with or without service costs, according to the refund policy decided by the event organisation. In case events must be cancelled due to force majeure (such as but not restricted to exceptional weather conditions, natural disasters, epidemics, pandemics and/or by order of the government), Onlineticketshop is entitled to return the amount in the form of a voucher. In the case of rescheduling, the buyer will be informed of the procedure by Onlineticketsshop. Tickets for rescheduled events normally remain valid for the replacing event. In case the event requires new tickets, Onlineticketshop will make these tickets available to the buyer. In case refunding is possible for a rescheduled event, Onlineticketshop will communicate a deadline for cancellations. When the buyer indicates the wish to cancel his or her order before the deadline communicated by Onlineticketsshop, the buyer is entitled to a refund with or without service costs, according to the refund policy decided by the event organisation. When the buyer does not indicate the wish to cancel his or her order timely, refunding is no longer possible. Delivery fees will not be refunded. In case events must be rescheduled due to force majeure (such as but not restricted to exceptional weather conditions, natural disasters, epidemics, pandemics and/or by order of the government) cancellation is not possible.
Article 9 – Complaints procedure
- The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
- Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defect.
- Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint required a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
- A complaint about a product, service, or the service of the entrepreneur can also be submitted via a complaints form on the consumer page of the website of the Disputes Committee via the European ODR Platform, which can be accessed via https://ec.europa.eu/consumers/odr/.
- The consumer must give the entrepreneur at least 4 weeks time to resolve the complaint in mutual consultation.
Article 10 – Other provisions
Onlineticketsshop points out that at the time of the original sale of these tickets, terms and conditions of sale may have been declared applicable by the organiser of the event, on the basis of which the organiser reserves the right to prohibit the resale of tickets. As a consequence of this, these tickets may be cancelled by the organiser and you may be denied admission to the event. In this case 120% of the order amount including service and delivery fees are refunded.
Article 11 – Information from and about Onlineticketshop
Onlineticketsshop is registered in (9723 AZ) Groningen, Bornholmstraat 82. Onlineticketsshop’s parent company is registered in the trade registry in Groningen (The Netherlands) under number 02081616. Onlineticketsshop can be reached via firstname.lastname@example.org and +31 (0) 502112539.
Article 12 – Applicable Law
This agreement shall be governed by Dutch law. If deviations from statutory jurisdiction are allowed, the competent court within the District of Groningen shall examine all disputes that may occur between Onlineticketsshop and the buyer.
Article 13 Final provisions
For an answer on more detailed questions, Onlineticketsshop refers to the section “Frequently asked questions” on our website.
Groningen, 24 March 2020