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Ticket guarantee

Ticket guarantee

Onlineticketshop offers its clients a 120% ticket guarantee.

What should you do in case you are refused entrance to an event?

In these cases, a human error is often times the cause. Don't panic, just call our customer service. We are available from Monday through Friday from 09.00 to 21.00 CET and on Saturday from 15.00 to 21.00 CET. We will do our utmost best to solve the problem and we may provide you with different tickets. Are you not able to reach us because the event takes place outside of our office hours? Ask the security of the event for a proof of refusal. With this you will be able to apply for our 120% ticket guarantee.

What does the 120% ticket guarantee entail?

We understand that it is incredibly vexing if you are not allowed entrance to the event. It almost never happens, but in the extremely rare case that you won't gain access to the event with the tickets bought at Onlineticketshop, Onlineticketshop offers a full refund of the purchase amount plus an extra 20%. On the basis of the proof of refusal that you received from the organisers of the event and the scans or photo's of the tickets with which you tried to gain entrance, we will investigate the reason of refusal. If the cause is with us, you will naturally receive the paid amount back fully plus an additional 20%. 

More questions?

For more questions about our ticket guarantee, we are available by calling +31 (0) 502112539.